Dr Estorque - FAQ

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#6699CC" TEXT="#080000" background="006b85a3.jpg"> <div> <I><B>Pedro Estorque M.D.</B></I></div> <div> </div> </td> </tr><tr> <td valign="top" width=250 BGCOLOR="#BBBBBB" TEXT="#080000" background="0abfa043.gif"> <div> <A HREF="index.htm" TARGET="_top" TITLE="Dr Estorque About Us"><IMG SRC="0e1981c0.gif" border=0 width="152" height="28" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></A></div> <div> <A HREF="dr02.htm" TARGET="_top" TITLE="Dr Estorque Contact Us"><IMG SRC="01098170.gif" border=0 width="152" height="23" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></A></div> <div> <A HREF="dr03.htm" TARGET="_top" TITLE="Dr Estorque Our Services"><IMG SRC="01398180.gif" border=0 width="152" height="24" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></A></div> <div> <A HREF="dr04.htm" TARGET="_top" TITLE="Patient Forms"><IMG SRC="01598190.gif" border=0 width="152" height="25" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></A></div> <div> <IMG SRC="0e2981b0.gif" border=0 width="152" height="27" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> </td> <td valign="top" height=390 width="100%" BGCOLOR="#BBBBBB" TEXT="#080000"> <div> Frequently Asked Questions</div> <bR> <div> <B>Q. </B> What are the normal hours of operation?</div> <bR> <div> <B>A.  </B>Monday through Friday</div> <div>       8 a.m. - 5 p.m. (closed between Noon and 1 p.m.)</div> <bR> <div> <B>Q. </B> If I have an emergency after hours what should I do?</div> <bR> <div> <B>A.  </B>For urgent calls after clinic hours call (940) 320-0505</div> <div>       and select the appropriate prompt.  In the case of a</div> <div>       medical or life threatening emergency, dial 911.</div> <bR> <div> <B>Q. </B> Appointments.</div> <bR> <div> <B>A.  </B>We do ask that you call to schedule an appointment before</div> <div> coming to the office.  We can almost always accommodate</div> <div> same day appointments.  Calling ahead for a reserved time</div> <div> will help to decrease your wait when you arrive.</div> <bR> <div> Likewise, occasionally an emergency may arise in the clinic</div> <div> or we may become behind in our schedule.  We realize your</div> <div> time is important.  We apologize and respectfully ask your</div> <div> patience during these times.  Be assured when your time with</div> <div> the doctor comes, his full attention will be directed to your</div> <div> medical needs.</div> <bR> <div> Please call us at (940) 320-0505</div> <bR> <div> <B>Q. </B> Telephone Calls.</div> <bR> <div> <B>A.  </B>We encourage you to contact our well-trained staff with any</div> <div> questions you may have regarding your care between office</div> <div> visits.  While it is important that the physicians devote their</div> <div> office time to patients in the clinic, we know your questions and</div> <div> concerns are important.  We strive to answer all your questions</div> <div> quickly and thoroughly.</div> <bR> <div> <B>Q. </B> What should I do when I need a prescription refill?</div> <bR> <div> <B>A.  </B>All prescriptions refill requests should be made by calling</div> <div> your pharmacy.  Please remember to follow your doctor's</div> <div> recommendations.  Most medications for chronic conditions</div> <div> require physician periodic exam monitoring to ensure safety.</div> <bR> <div> If you are unable to contact your pharmacy for a prescription</div> <div> refill, please have the following information available when you</div> <div> call:  name of the drug, current dose, pharmacy name, and</div> <div> pharmacy phone number.</div> <bR> <div> <B>Q. </B> Financial Responsibility Policy.</div> <bR> <div> <B>A.  </B>We request payment at the time of services are rendered,</div> <div> including co-payments and deductibles.  For self-pay patients</div> <div> we offer a prompt payment discount of 20% off our normal</div> <div> fee, this excludes laboratory and injection fees.</div> <bR> <div> Please be sure to bring your insurance card to each office visit</div> <div> and notify us of any address/phone number changes.</div> <bR> <div> If you have medical coverage, please review your benefits and</div> <div> be aware of your policy requirements such as participating</div> <div> hospitals, labs, specialists, and ancillary services.</div> <bR> <div> We will be happy to assist you with any questions concerning</div> <div> your health care coverage; however please remember that an</div> <div> insurance policy is an agreement between the patient and</div> <div> the insurance company.</div> <bR> <bR> </td> </tr></table></body>